[Incident][Germany (EU2)] Acronis Backup Gateway, Acronis Files Cloud, Notary, Management console, Acronis Backup Scanning Agent are partially degraded

Resolved
Resolved

We are pleased to inform you that Acronis Cyber Protect Cloud in the Germany (EU2) data center is fully functional now, all services are up and running.

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Investigating

Dear Partner,

We would like to notify you that Acronis Cyber Protect Cloud in the Germany (EU2) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.

Service impact: Some customers might be unable to reach Acronis Backup Gateway, Acronis Files Cloud, Notary, Management Console and Acronis Backup Scanning Agent. Affected by incident: Files Cloud, Notary, Backup and/or Restore operations, Acronis Backup Scanning Agent, Management console Not affected by incident: DR Cloud, Acronis Cyber Protect Cloud

For further information, please contact Acronis support at mspsupport@acronis.com.

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Began at:

Affected components
  • Backup