[New date] EU2 Acronis Data Center Migration

Dear Partner,

We are writing to inform you that Acronis will be migrating operations to a new data center to enhance data center and network performance. Migration is performed in stages and in this stage we will be migrating the management/platform layer of the data center you are currently using.

The updated start date is August 23, 2025.

Our team will continue to be on-site to oversee the transition and will continue to follow rigorous protocols to minimize any disruption to your services.

We will send another reminder closer to the start date, and as with the earlier stages, we will keep you informed of both the start and completion of the migration affecting you and your clients.

The following services will be impacted for up to 12 hours from the start of the maintenance: All User interface and platform related services will not be available: Management and backup console including any reporting, provisioning and integrations. Cloud to Cloud backups for MS O365 and Gsuite and physical backup to cloud hosted/hybrid storages Failover/Failback for Disaster Recovery EDR/XDR alerts, investigation and response functionality including MDR Remote monitoring and management (RMM) and Professional services automation (PSA) Email and Collaboration apps security, Security Awareness training Files Cloud and Notary The following services will be impacted for up to 48 hours from the start of the maintenance: Search capability for backups will not be available for: Microsoft O365 and Gsuite Backup Email archiving. Physical backup, running DR and all agent base services will continue to operate: Backup to local storage (SMB, network locations) of physical workloads DR Primary servers and VMs in a failover status EDR/XDR Antivirus and Antimalware Data loss prevention as per the applied rules The public IP range associated with the EU2 data center will change as a result.

Actions needed prior to the migration date: Before the scheduled maintenance date, please make sure the outbound destination IP subnets listed above are allowed on your customers' firewalls to ensure uninterrupted cloud connectivity. Also, please keep the old destination IPs for a period of 90 days after the migration.

agents-eu2-cloud.acronis.com Old IP 45.11.129.35 45.11.129.36 New IP 185.174.141.35 185.174.141.36

eu2-cloud.acronis.com rs-eu2-cloud.acronis.com cloud-wr-eu2.acronis.com bc-eu2-baas.acronis.com Old IP 45.11.129.31 45.11.129.32 45.11.129.33 45.11.129.34

New IP 185.174.141.31 185.174.141.32 185.174.141.33 185.174.141.34

branded-eu2-cloud.acronis.com Old IP 45.11.129.69 45.11.129.70

New IP 185.174.141.69 185.174.141.70

Once the migration has concluded, please check that all your services are up and running. No specific actions are required on your part.

Your partnership is invaluable to us, and we appreciate your understanding as Acronis improves the quality of our services.

If you have any questions regarding the migration process, please contact us.